Return & Warranty Policy

We stand behind our products with comprehensive warranty coverage and responsive support services.

Warranty Options

12 Months

Free repair or replacement for manufacturing defects.

Extended Warranty

Optional

Extended coverage available for additional cost.

Out-of-Warranty

Always Available

Repair services available at reasonable cost.

RMA Process

1

Submit Request

Fill out RMA form with order details and issue description

2

Review

Our team reviews your request within 24 hours

3

Approval

Receive RMA number and return instructions

4

Return/Replace

Ship product back or receive replacement

Return Conditions

Eligible for Return/Replacement

Manufacturing Defects

Product fails due to material or workmanship issues

Shipping Damage

Damage during transit with proper documentation

Wrong Product

Incorrect item shipped due to our error

Not Eligible for Free Return

Customer Damage

Damage caused by improper installation or use

Normal Wear

Expected wear and tear over product lifetime

Modified Products

Products altered or modified by customer

Support FAQs

How do I initiate an RMA?
Submit an RMA request through our contact form or email sales@jergeo.com with your order number, product details, and description of the issue. We will respond within 24 hours with next steps.
Who pays for return shipping?
For manufacturing defects or our shipping errors, we cover return shipping costs. For other warranty claims, shipping costs are shared. Out-of-warranty returns are at customer expense.
How long does the RMA process take?
Once we receive your product, the review takes 1-2 business days. Repair or replacement typically takes 3-5 business days. Total process usually 1-2 weeks including shipping.
What if my product is not under warranty?
We still offer repair services for out-of-warranty products. Contact us for a repair quote. We can often extend product life at reasonable cost.

Need Support?

Our support team is here to help with any questions about warranty, returns, or technical issues.

Contact Support