Buyer FAQ
Procurement FAQ (B2B)
Everything international buyers ask about ordering ODN equipment from China — MOQ, payment terms, lead times, OEM/ODM, compliance, and quality control. Answered honestly, with no sales fluff.
Ordering
"I want to buy, but I am not sure how to start." — Here is how.
How do I request a quote? What information should I provide?
For an accurate quote, please share your project details: product type (e.g., fiber distribution cabinet, patch panel), port count, adapter type (SC/LC/FC), shell material (SMC, stainless steel, ABS), estimated quantity, and destination country. The more specific you are, the faster we can quote — usually within 1 hour during working hours (Mon–Sat, 9:00–18:00 Beijing Time).
Can I get free samples? How long does it take?
Standard product samples are available at nominal cost. Custom samples (with your branding or specifications) take 7–15 days. Shipping is via DHL/FedEx (collect or prepaid). Sample costs can be deducted from your first bulk order — so effectively, samples are free when you move forward.
Are you a factory or a trading company?
We are a direct manufacturer, not a trading company. Jergeo operates its own production lines for fiber distribution cabinets, splice closures, patch panels, and outdoor telecom cabinets. We welcome video factory tours — we will show you the production floor, not just a showroom. You can also verify our manufacturing scope on our business license.
What is the ordering process?
- Confirm product specifications
- Approve sample or reference photos
- Sign order / confirm Proforma Invoice (PI)
- Pay 30% deposit
- Mass production begins
- Pre-shipment inspection (video QC available)
- Pay 70% balance
- Shipping arranged
What is your MOQ (Minimum Order Quantity)?
MOQ starts from 1 unit for sample and pilot orders. For bulk orders, MOQ varies by product — fiber splice closures start at 10 pcs, patch panels at 5 pcs, distribution cabinets at 1 pc. We understand that new projects need testing before commitment, so we keep the entry barrier low.
Payment & Terms
"How do I pay safely? What is really included in the price?"
What payment methods do you accept?
We accept T/T (telegraphic transfer), L/C (letter of credit), and PayPal (for sample orders). Standard terms: 30% deposit + 70% balance before shipment. For established customers, we offer flexible terms based on order history and relationship.
Is your quote EXW, FOB, or CIF?
We default to FOB (Shanghai or Ningbo), but can quote EXW or CIF upon request. All quotes are itemized — product cost, packaging, inland transport, and port fees are listed separately so you know exactly what you are paying for. No hidden charges.
Are there any hidden fees I should know about?
No. Our quotes include an itemized breakdown: product price, packaging, and domestic transport. If you need third-party inspection, special certificates (e.g., CO, FORM A), or custom packaging, we list those separately with actual costs — never as a surprise on the final invoice.
Do you offer volume discounts?
Yes. Pricing is tiered based on quantity. For orders above $10,000 or recurring projects, we provide volume-based tiered pricing. We would rather build a long-term partnership with fair pricing than win one order with a lowball quote and disappoint you later.
Production & Quality
"Can you actually deliver on time?" — The question every buyer asks.
What is your lead time? Can you guarantee on-time delivery?
Standard products: 7–15 working days. Custom OEM/ODM products: 15–25 working days. We are honest about timelines — if production is delayed, we tell you proactively, not after the deadline passes. You get production updates with photos so you always know where your order stands.
Can I inspect the products before shipment?
Absolutely. We offer two options: (1) Free video QC — we walk you through your order on a video call, showing material thickness, seals, adapters, and packaging; (2) Third-party inspection — you can arrange SGS, TÜV, or your own inspector at our factory. We also send photos at key production milestones.
How do you ensure sample and mass production quality consistency?
Every batch is tested before packing — insertion loss for adapters and pigtails, bend radius confirmation, IP rating verification. For OEM projects, we keep your approved sample as the "golden sample" and compare each production batch against it. If there is ever a discrepancy, we flag it before shipping, not after.
Do you offer OEM/ODM customization?
Yes, OEM and ODM are standard at Jergeo — not an add-on. We handle custom port counts, connector types, rack sizes, branding, labeling, and packaging. For OEM projects, you provide the design; for ODM, we design based on your requirements. NDA is signed before we see your drawings. Your specs are never listed on B2B platforms or shared with other buyers.
Shipping & Customs
"The goods are ready — now what?" The last mile, and where things most often go wrong.
How is shipping arranged? What are my options?
We work with reliable freight forwarders and offer sea freight (most cost-effective for bulk), air freight (for urgent orders), and express courier (DHL/FedEx for samples). Under FOB terms, we deliver to the port; under CIF/DDP, we handle shipping to your door. If you do not have a freight forwarder, we can recommend one — with transparent pricing, no markup.
What customs documents do you provide?
We provide a complete set: Commercial Invoice, Packing List, Bill of Lading (or Air Waybill), Certificate of Origin, and product test reports. For specific markets, we can also provide CE, RoHS, and REACH compliance documents. If your country requires special certifications (e.g., SONCAP for Nigeria), let us know early so we can prepare them.
What happens if goods arrive damaged?
If damage occurs during transit, document it immediately — take photos of the packaging and products, and notify us within 7 days. For FOB/CIF terms, we recommend purchasing "All Risk" cargo insurance. For quality issues (not transit damage), our RMA process covers replacement or refund. See our RMA Policy for details.
Do you offer DDP (Delivered Duty Paid)?
Yes, for select destinations we can arrange DDP shipping — we handle customs clearance and import duties, and you just receive the goods. DDP pricing is higher than FOB (typically 25–40% more), but it saves you the hassle of dealing with customs, especially for first-time importers. Ask us for a DDP quote for your country.
Support
"I need help — who do I talk to?"
How can I reach Jergeo quickly?
Email us at info@jergeotech.com or use the Request Quote form on any product page. We respond within 1 hour during working hours (Mon–Sat, 9:00–18:00 Beijing Time). For urgent matters, WhatsApp is the fastest way to reach us — you will find the number on our Contact page.
Do you have after-sales support?
Yes. If you find a quality issue after delivery, contact us within 30 days with photos and a description. We will assess the situation and offer replacement, credit, or refund depending on the case. We do not disappear after the balance is paid — that is the difference between a factory that wants a long-term partner and one that wants a one-time deal.
Still have questions?
We reply within 1 hour during working hours. No automated templates — a real person, with real answers.